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Carl's Place Pro Golf Simulator Enclosure Package
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Carl's Place Pro Golf Simulator Enclosure Package

Carl's Place Pro Golf Simulator Enclosure Package

Select Screen Material
Select Size
From $1,854.00

Original: $6,180.00

-70%
Carl's Place Pro Golf Simulator Enclosure Package—

$6,180.00

$1,854.00

The Story

Description

Experience the ultimate in golf simulation with the Carl's Place C-Series Pro Golf Simulator Enclosure Package — the top choice for luxury home setups and professional installations alike. Designed for convenience and premium performance, this all-in-one package provides everything you need to complete your golf simulator studio in one simple purchase.

Each package includes the Carl’s Place Pro Golf Simulator Enclosure Kit with your preferred impact screen material, plus all essential accessories: Pipe Framing Kit, Back Cover Kit, Back Cover Pipe Kit, Safety Baffle, and Movable Ceiling Crossbar.

Skip the guesswork of choosing add-ons — this carefully curated bundle delivers the ideal configuration for a professional-grade golf simulator enclosure.

The C-Series design introduces a seamless, turf-to-screen experience with a clean, borderless bottom edge, providing total immersion during every swing. Its upgraded structure minimizes bounce-back while maintaining a smooth, distraction-free environment.

Available in six sizes and four depths, the Pro Golf Simulator Enclosure is built to fit a wide range of spaces. Choose between Carl’s Place Premium or High-Contrast Gray Impact Screens, both crafted for exceptional image clarity and durability.

Note: This package does not include a hitting mat, putting turf, launch monitor, projector, or simulation software. It contains all enclosure components and accessories required to complete your setup.

Before making your purchase, please check the Specifications tab to ensure that the Overall Enclosure Dimensions for your selected listing size are compatible with your space.

Product Features

Premium BlackStop™ One-Piece Enclosure
Crafted from Carl’s most durable BlackStop™ fabric, this single-piece enclosure surround minimizes light spill for enhanced screen contrast and vivid image quality.

Included Foam Protection Inserts
Pre-cut foam panels fit neatly behind the side flaps to shield the enclosure frame from stray shots, reduce bounceback, and maintain a quieter, safer environment.

Upgraded Detachable Flaps
Now designed as separate pieces from the screen, the new flaps use an expanded hook-and-loop fastening system to stay firmly in place through repeated use while maintaining a clean, professional look.

Simplified One-Piece Wall and Ceiling Design
Featuring Carl’s signature BlackStop™ material, the newly designed one-piece ceiling and sidewalls make installation faster and easier—often completed in around two hours.

Enhanced Bounceback Reduction
A combination of a triple-layer impact screen, adjustable zip ties, and a bottom tension cable work together to absorb energy and limit ball rebound for a smoother play experience.

Adjustable Crossbar System
The independent ceiling crossbar glides forward or backward to achieve ideal positioning and supports accessories like overhead launch monitors, projectors, or lighting fixtures.

Pre-Cut Pipe Framing Kit
A 2-inch EMT pipe framing kit comes pre-labeled and ready for assembly—no cutting or extra hardware sourcing required, ensuring a straightforward plug-and-play build.

Rear Cover Kit
Designed to block rear light intrusion, the Back Cover Kit provides a more polished finish and conceals the back of the frame for a cleaner overall presentation.

Protective Safety Baffles
Installed across the top of the enclosure, these downward-hanging baffles intercept and deflect high-angle shots, adding an extra layer of protection during play.

What's Included

Choice of Premium or High-Contrast Gray Golf Impact Screen 
The Carl's Place C-Series Pro Golf Simulator Enclosure Kit gives you the choice between Carl’s Place’s Premium Golf Impact Screen or the High-Contrast Gray Golf Impact Screen, both crafted from durable, three-layer full-impact material designed to deliver exceptional image quality and performance. Upgrade to High-Contrast Gray Golf Impact to elevate contrast, enhance color vibrancy, and to deliver stunning visuals in even the brightest of rooms.

Carl's Place Premium Golf Impact Screen close view.

Pipe Framing Kit & Connector Fittings
Size specific 2-inch EMT pipes that are pre-cut to the exact length required to fit your enclosure dimensions are included, along with connector fittings to connect the framing pipes. No pipe cutting or trip to the hardware store is required. 

Carl's Place Pipe Framing Kit

Foam Inserts
The Foam Inserts are included with the Pro Enclosure kit and protect your enclosure frame from errant shots. The foam inserts are the perfect length and profile for the Pro Golf Simulator Enclosure to give you extra peace of mind while hitting balls knowing that you will not damage your frame.

Foam Inserts being installed on the Carl's Place C-Series Pro Golf Simulator Enclosure Kit.

Safety Baffle
Safety Baffles protect the ceiling of your simulator enclosure while hitting higher shots. They are positioned across the width of your simulator enclosure on the ceiling and hang downward to catch and deflect high-angle shots that may bounce off the simulator screen.

Safety Baffles for the Carl's Place C-Series Pro Golf Simulator Enclosure Kit.

Back Cover Kit & Back Cover Pipe Kit
The Back Cover Kit blocks ambient light from the rear side of the enclosure to ensure that you will achieve the highest image quality possible. Additionally, the Back Cover Kit provides your simulator enclosure with a polished appearance so none of the rear framing is exposed. Add the Back Cover Pipe Kit so you do not have to purchase pipe framing from your local hardware store.

Carl's Place Back Cover Kit for the Pro Golf Simulator Enclosure.
Movable Ceiling Crossbar
Designed as a stand-alone component, this versatile crossbar system allows you to easily adjust its position during installation. Whether you’re mounting an overhead launch monitor, projector, or lighting, the crossbar allows for perfect positioning.

Carl's Place Movable Ceiling Crossbar lower angled right view.

Ball Bungees and Zip Ties
All of the fasteners you need to secure your enclosure and screen are included. Releasable zip ties provide you with an abundance of options for tensioning your impact screen. Enough ball bungees are included so you can experiment with finding the perfect balance of tension and slack for your screen. How close you are hitting to the screen, ball speed, clubs, and spin rate all impact the responsiveness and acoustics of your screen.

Carl's Place 9-inch black ball bungees.

Specifications

  • Available Depths: 5', 8', 10', 15' (frame footprint extends ~9.5' Behind Screen)
  • Ceiling Buffer Space Recommended: 6–7 inches
  • Side Clearance Recommended: 2–3 inches each side (subtract 4–6 Inches from available width)
  • Minimum Rear Clearance: 9.5" behind enclosure for rear fitting
  • Crossbar Placement: Adjustable. On 15' depth enclosure, crossbar is added ~7.5' from the impact screen and is also movable.
  • Frame Material (EMT): 2-Inch EMT (True O.D. 2.197" / 55.8 mm)
  • Enclosure Cover: BlackStop™ one-piece knit ceiling and sidewalls
  • Flaps: Detachable with hook-and-loop fastener
  • Impact Screen Installation: Zip ties and bottom cable with springs and receivers
  • Screen Type: Three-layer, heavy-duty, Premium or High-Contrast Gray Golf Impact Screen

Shipping Specifications:

  • Total Boxes with Pipe Framing Kit: 8-13
  • Shipping Weight with Pipe Framing Kit: Up to 585 lbs

Important: If you are unable to unload boxes containing the Pipe Framing Kit, please consider adding lift gate service. To arrange this, contact [email protected]

FAQ

How far should I stand from the impact screen when hitting?

  • For your safety and to protect the screen, position your hitting area approximately 10–12 feet from the impact screen.

Can I use an iron or steamer on my impact screen?

  • We don’t advise ironing your screen, as the heat can easily damage the surface. To minimize wrinkles, unpack it as soon as it arrives and fold it loosely if storing. When tension-mounted with zip ties, most wrinkles will naturally smooth out. If necessary, you can gently use a consumer-grade steamer with distilled water to release any stubborn creases.

Are there safety precautions I should follow for a golf simulator setup?

  • Yes. Always follow the assembly instructions carefully, keep children, pets, and bystanders away from the hitting area, and make sure nearby walls, windows, and ceilings are protected from errant shots.

Do I need a golf hitting mat?

  • Absolutely. A hitting mat helps protect your joints and provides a more realistic surface for practicing. Choose a size that suits your stance — and consider additional width if both left- and right-handed players will be using the setup.

What’s the difference between the Pro, DIY, and Curved Enclosure Kits?

  • Pro Enclosure Kit – Built with premium materials and advanced safety features, ideal for professional or commercial use.

  • DIY Enclosure Kit – A cost-effective option for creating a personal golf simulator setup.

  • Curved Enclosure Kit – Offers a wraparound, panoramic screen for a highly immersive experience.

What happens if a golf ball hits the black enclosure surround?

  • The surround isn’t designed for direct impact, but rebounds from the impact screen shouldn’t cause any damage. The BlackStop™ material used in the Pro Enclosure is exceptionally durable and can handle minor contact.

Can I order a replacement impact screen?

How much clearance should I leave around my enclosure?

  • Leave about 6–7 inches of clearance above for easy installation. For width, allow 2–3 inches of space on each side (around 4–6 inches total). Also, ensure at least 9.5 inches of space behind the enclosure for the rear fittings.

What type of pipes are required for the enclosure frame?

  • The Pro Enclosure frame uses 2-inch EMT (Electrical Metal Tubing) with a true outer diameter of 2.197" / 55.8 mm. You can either add a Pipe Framing Kit to your order (pre-cut and labeled) or purchase EMT locally.

What is EMT, and why is it recommended?

  • EMT stands for Electrical Metal Tubing. It’s a strong, lightweight metal conduit that forms the enclosure’s frame. PVC pipes are not suitable for this purpose, as they are not compatible with Pro Enclosure fittings.

Where should I install my projector?

  • The best projector placement depends on your screen size and projector throw ratio. Our team can help determine the exact mounting position based on your setup. Common mounting options include ceiling (flush or drop) or floor mounts.

How do I use the ball bungees to secure the screen?

  • Insert the loop end through the grommet until the ball rests against the screen, wrap the cord around the frame, then hook the loop over the ball. This creates a tight, secure hold that maintains screen tension.

Resources

Documents:

     

    Pro Golf Simulator Enclosure Kit Cut Sheets:

    Pro Golf Simulator Enclosure Back Cover Kit Cut Sheets:

    Shipping Time

    Processing Time:
    All Carl's Place products typically require 1–2 business days for processing before shipment.

    Delivery Time:
    Most products, including enclosures, impact screens, hitting mats, hitting strips, swing cameras, and accessories, are delivered within 7–10 business days after processing.

    Custom Product Delivery:

    • Custom enclosures, impact screens, and Built-In Screens: 7–14 business days after processing.
    • Built-In Panel Kits: 14–21 business days after processing.

    Shipping Process:
    Once your order leaves our warehouse, you will receive tracking information via email. If you haven’t received a shipping notification, your order is likely still being processed.

    Shipping Rates:
    Most Carl's Place products qualify for free standard shipping. Due to their size and weight, Built-In Panel Kits require freight shipping, with charges calculated at checkout.

    How to Check Order Status:
    To check your order status, email us at [email protected] with your 5-digit order number. You may also call or text us at 571-500-8371 for assistance.

    NOTE: Delivery times are subject to change and may vary based on carrier delays or other circumstances beyond our control. If any changes occur, we will make every effort to notify you promptly.

    Returns & Refunds

    Return Policy:
    Products can be returned within 30 days if they are in like-new condition, undamaged, and include all original packaging and accessories.

    Restocking Fee:
    A 15% restocking fee applies to all returns. Customers are responsible for return shipping costs.

    Custom Orders:
    Custom products such as Custom Enclosures, Impact Screens, Built-In Golf Room Kits, Built-In Screens, Padded Walls, Ceiling Panels, and Curtains cannot be returned or refunded once shipped.

    Return Process:

    • Contact Us: Email [email protected] to initiate your return request.
    • Provide Details: Include your 5-digit order number and photos of all items you wish to return.
    • Approval Required: All returns must be approved by the manufacturer. Once approved, we will provide you with the return shipping address.
    • Refund Process: After the items are received and inspected, your refund will be issued to the original payment method.

    Cancellations:

    • Orders must be canceled within 24 hours to avoid a 3% merchant processing fee.
    • To cancel an order, please email [email protected] as soon as possible.
    • If the order has already shipped, the customer is responsible for return shipping costs and the 3% processing fee.

    Custom & Made-to-Order Products:
    Select products, including made-to-order and custom items, may incur a 25% restocking fee if the order has entered production but has not yet shipped.

    Warranty Policy

    • Defects: Carl's Place guarantees its kits to be free from defects in both material and workmanship at the date of purchase.
    • Coverage Limitations: The warranty does not cover parts damaged by use, modification, or normal wear and tear. Liability is limited to the original cost of the purchased kit.
    • Warranty Claims: For warranty claims, you should contact us at [email protected] with a detailed description of the problem and proof of purchase.

    It is recommended to inspect all items thoroughly upon delivery and contact us immediately if any issues are found.

    Carl's Place Pro Golf Simulator Enclosure Package - Image 2

    Details & Craftsmanship

    Every detail has been carefully considered to bring you the perfect product.

    Carl's Place Pro Golf Simulator Enclosure Package - Image 3

    Details & Craftsmanship

    Every detail has been carefully considered to bring you the perfect product.

    Carl's Place Pro Golf Simulator Enclosure Package - Image 4

    Details & Craftsmanship

    Every detail has been carefully considered to bring you the perfect product.

    Carl's Place Pro Golf Simulator Enclosure Package - Image 5

    Details & Craftsmanship

    Every detail has been carefully considered to bring you the perfect product.

    Carl's Place Pro Golf Simulator Enclosure Package - Image 6

    Details & Craftsmanship

    Every detail has been carefully considered to bring you the perfect product.

    Carl's Place Pro Golf Simulator Enclosure Package - Image 7

    Details & Craftsmanship

    Every detail has been carefully considered to bring you the perfect product.

    Carl's Place Pro Golf Simulator Enclosure Package - Image 8

    Details & Craftsmanship

    Every detail has been carefully considered to bring you the perfect product.

    Carl's Place Pro Golf Simulator Enclosure Package - Image 9

    Details & Craftsmanship

    Every detail has been carefully considered to bring you the perfect product.

    Carl's Place Pro Golf Simulator Enclosure Package - Image 10

    Details & Craftsmanship

    Every detail has been carefully considered to bring you the perfect product.

    Carl's Place Pro Golf Simulator Enclosure Package - Image 11

    Details & Craftsmanship

    Every detail has been carefully considered to bring you the perfect product.

    Description

    Description

    Experience the ultimate in golf simulation with the Carl's Place C-Series Pro Golf Simulator Enclosure Package — the top choice for luxury home setups and professional installations alike. Designed for convenience and premium performance, this all-in-one package provides everything you need to complete your golf simulator studio in one simple purchase.

    Each package includes the Carl’s Place Pro Golf Simulator Enclosure Kit with your preferred impact screen material, plus all essential accessories: Pipe Framing Kit, Back Cover Kit, Back Cover Pipe Kit, Safety Baffle, and Movable Ceiling Crossbar.

    Skip the guesswork of choosing add-ons — this carefully curated bundle delivers the ideal configuration for a professional-grade golf simulator enclosure.

    The C-Series design introduces a seamless, turf-to-screen experience with a clean, borderless bottom edge, providing total immersion during every swing. Its upgraded structure minimizes bounce-back while maintaining a smooth, distraction-free environment.

    Available in six sizes and four depths, the Pro Golf Simulator Enclosure is built to fit a wide range of spaces. Choose between Carl’s Place Premium or High-Contrast Gray Impact Screens, both crafted for exceptional image clarity and durability.

    Note: This package does not include a hitting mat, putting turf, launch monitor, projector, or simulation software. It contains all enclosure components and accessories required to complete your setup.

    Before making your purchase, please check the Specifications tab to ensure that the Overall Enclosure Dimensions for your selected listing size are compatible with your space.

    Product Features

    Premium BlackStop™ One-Piece Enclosure
    Crafted from Carl’s most durable BlackStop™ fabric, this single-piece enclosure surround minimizes light spill for enhanced screen contrast and vivid image quality.

    Included Foam Protection Inserts
    Pre-cut foam panels fit neatly behind the side flaps to shield the enclosure frame from stray shots, reduce bounceback, and maintain a quieter, safer environment.

    Upgraded Detachable Flaps
    Now designed as separate pieces from the screen, the new flaps use an expanded hook-and-loop fastening system to stay firmly in place through repeated use while maintaining a clean, professional look.

    Simplified One-Piece Wall and Ceiling Design
    Featuring Carl’s signature BlackStop™ material, the newly designed one-piece ceiling and sidewalls make installation faster and easier—often completed in around two hours.

    Enhanced Bounceback Reduction
    A combination of a triple-layer impact screen, adjustable zip ties, and a bottom tension cable work together to absorb energy and limit ball rebound for a smoother play experience.

    Adjustable Crossbar System
    The independent ceiling crossbar glides forward or backward to achieve ideal positioning and supports accessories like overhead launch monitors, projectors, or lighting fixtures.

    Pre-Cut Pipe Framing Kit
    A 2-inch EMT pipe framing kit comes pre-labeled and ready for assembly—no cutting or extra hardware sourcing required, ensuring a straightforward plug-and-play build.

    Rear Cover Kit
    Designed to block rear light intrusion, the Back Cover Kit provides a more polished finish and conceals the back of the frame for a cleaner overall presentation.

    Protective Safety Baffles
    Installed across the top of the enclosure, these downward-hanging baffles intercept and deflect high-angle shots, adding an extra layer of protection during play.

    What's Included

    Choice of Premium or High-Contrast Gray Golf Impact Screen 
    The Carl's Place C-Series Pro Golf Simulator Enclosure Kit gives you the choice between Carl’s Place’s Premium Golf Impact Screen or the High-Contrast Gray Golf Impact Screen, both crafted from durable, three-layer full-impact material designed to deliver exceptional image quality and performance. Upgrade to High-Contrast Gray Golf Impact to elevate contrast, enhance color vibrancy, and to deliver stunning visuals in even the brightest of rooms.

    Carl's Place Premium Golf Impact Screen close view.

    Pipe Framing Kit & Connector Fittings
    Size specific 2-inch EMT pipes that are pre-cut to the exact length required to fit your enclosure dimensions are included, along with connector fittings to connect the framing pipes. No pipe cutting or trip to the hardware store is required. 

    Carl's Place Pipe Framing Kit

    Foam Inserts
    The Foam Inserts are included with the Pro Enclosure kit and protect your enclosure frame from errant shots. The foam inserts are the perfect length and profile for the Pro Golf Simulator Enclosure to give you extra peace of mind while hitting balls knowing that you will not damage your frame.

    Foam Inserts being installed on the Carl's Place C-Series Pro Golf Simulator Enclosure Kit.

    Safety Baffle
    Safety Baffles protect the ceiling of your simulator enclosure while hitting higher shots. They are positioned across the width of your simulator enclosure on the ceiling and hang downward to catch and deflect high-angle shots that may bounce off the simulator screen.

    Safety Baffles for the Carl's Place C-Series Pro Golf Simulator Enclosure Kit.

    Back Cover Kit & Back Cover Pipe Kit
    The Back Cover Kit blocks ambient light from the rear side of the enclosure to ensure that you will achieve the highest image quality possible. Additionally, the Back Cover Kit provides your simulator enclosure with a polished appearance so none of the rear framing is exposed. Add the Back Cover Pipe Kit so you do not have to purchase pipe framing from your local hardware store.

    Carl's Place Back Cover Kit for the Pro Golf Simulator Enclosure.
    Movable Ceiling Crossbar
    Designed as a stand-alone component, this versatile crossbar system allows you to easily adjust its position during installation. Whether you’re mounting an overhead launch monitor, projector, or lighting, the crossbar allows for perfect positioning.

    Carl's Place Movable Ceiling Crossbar lower angled right view.

    Ball Bungees and Zip Ties
    All of the fasteners you need to secure your enclosure and screen are included. Releasable zip ties provide you with an abundance of options for tensioning your impact screen. Enough ball bungees are included so you can experiment with finding the perfect balance of tension and slack for your screen. How close you are hitting to the screen, ball speed, clubs, and spin rate all impact the responsiveness and acoustics of your screen.

    Carl's Place 9-inch black ball bungees.

    Specifications

    • Available Depths: 5', 8', 10', 15' (frame footprint extends ~9.5' Behind Screen)
    • Ceiling Buffer Space Recommended: 6–7 inches
    • Side Clearance Recommended: 2–3 inches each side (subtract 4–6 Inches from available width)
    • Minimum Rear Clearance: 9.5" behind enclosure for rear fitting
    • Crossbar Placement: Adjustable. On 15' depth enclosure, crossbar is added ~7.5' from the impact screen and is also movable.
    • Frame Material (EMT): 2-Inch EMT (True O.D. 2.197" / 55.8 mm)
    • Enclosure Cover: BlackStop™ one-piece knit ceiling and sidewalls
    • Flaps: Detachable with hook-and-loop fastener
    • Impact Screen Installation: Zip ties and bottom cable with springs and receivers
    • Screen Type: Three-layer, heavy-duty, Premium or High-Contrast Gray Golf Impact Screen

    Shipping Specifications:

    • Total Boxes with Pipe Framing Kit: 8-13
    • Shipping Weight with Pipe Framing Kit: Up to 585 lbs

    Important: If you are unable to unload boxes containing the Pipe Framing Kit, please consider adding lift gate service. To arrange this, contact [email protected]

    FAQ

    How far should I stand from the impact screen when hitting?

    • For your safety and to protect the screen, position your hitting area approximately 10–12 feet from the impact screen.

    Can I use an iron or steamer on my impact screen?

    • We don’t advise ironing your screen, as the heat can easily damage the surface. To minimize wrinkles, unpack it as soon as it arrives and fold it loosely if storing. When tension-mounted with zip ties, most wrinkles will naturally smooth out. If necessary, you can gently use a consumer-grade steamer with distilled water to release any stubborn creases.

    Are there safety precautions I should follow for a golf simulator setup?

    • Yes. Always follow the assembly instructions carefully, keep children, pets, and bystanders away from the hitting area, and make sure nearby walls, windows, and ceilings are protected from errant shots.

    Do I need a golf hitting mat?

    • Absolutely. A hitting mat helps protect your joints and provides a more realistic surface for practicing. Choose a size that suits your stance — and consider additional width if both left- and right-handed players will be using the setup.

    What’s the difference between the Pro, DIY, and Curved Enclosure Kits?

    • Pro Enclosure Kit – Built with premium materials and advanced safety features, ideal for professional or commercial use.

    • DIY Enclosure Kit – A cost-effective option for creating a personal golf simulator setup.

    • Curved Enclosure Kit – Offers a wraparound, panoramic screen for a highly immersive experience.

    What happens if a golf ball hits the black enclosure surround?

    • The surround isn’t designed for direct impact, but rebounds from the impact screen shouldn’t cause any damage. The BlackStop™ material used in the Pro Enclosure is exceptionally durable and can handle minor contact.

    Can I order a replacement impact screen?

    How much clearance should I leave around my enclosure?

    • Leave about 6–7 inches of clearance above for easy installation. For width, allow 2–3 inches of space on each side (around 4–6 inches total). Also, ensure at least 9.5 inches of space behind the enclosure for the rear fittings.

    What type of pipes are required for the enclosure frame?

    • The Pro Enclosure frame uses 2-inch EMT (Electrical Metal Tubing) with a true outer diameter of 2.197" / 55.8 mm. You can either add a Pipe Framing Kit to your order (pre-cut and labeled) or purchase EMT locally.

    What is EMT, and why is it recommended?

    • EMT stands for Electrical Metal Tubing. It’s a strong, lightweight metal conduit that forms the enclosure’s frame. PVC pipes are not suitable for this purpose, as they are not compatible with Pro Enclosure fittings.

    Where should I install my projector?

    • The best projector placement depends on your screen size and projector throw ratio. Our team can help determine the exact mounting position based on your setup. Common mounting options include ceiling (flush or drop) or floor mounts.

    How do I use the ball bungees to secure the screen?

    • Insert the loop end through the grommet until the ball rests against the screen, wrap the cord around the frame, then hook the loop over the ball. This creates a tight, secure hold that maintains screen tension.

    Resources

    Documents:

       

      Pro Golf Simulator Enclosure Kit Cut Sheets:

      Pro Golf Simulator Enclosure Back Cover Kit Cut Sheets:

      Shipping Time

      Processing Time:
      All Carl's Place products typically require 1–2 business days for processing before shipment.

      Delivery Time:
      Most products, including enclosures, impact screens, hitting mats, hitting strips, swing cameras, and accessories, are delivered within 7–10 business days after processing.

      Custom Product Delivery:

      • Custom enclosures, impact screens, and Built-In Screens: 7–14 business days after processing.
      • Built-In Panel Kits: 14–21 business days after processing.

      Shipping Process:
      Once your order leaves our warehouse, you will receive tracking information via email. If you haven’t received a shipping notification, your order is likely still being processed.

      Shipping Rates:
      Most Carl's Place products qualify for free standard shipping. Due to their size and weight, Built-In Panel Kits require freight shipping, with charges calculated at checkout.

      How to Check Order Status:
      To check your order status, email us at [email protected] with your 5-digit order number. You may also call or text us at 571-500-8371 for assistance.

      NOTE: Delivery times are subject to change and may vary based on carrier delays or other circumstances beyond our control. If any changes occur, we will make every effort to notify you promptly.

      Returns & Refunds

      Return Policy:
      Products can be returned within 30 days if they are in like-new condition, undamaged, and include all original packaging and accessories.

      Restocking Fee:
      A 15% restocking fee applies to all returns. Customers are responsible for return shipping costs.

      Custom Orders:
      Custom products such as Custom Enclosures, Impact Screens, Built-In Golf Room Kits, Built-In Screens, Padded Walls, Ceiling Panels, and Curtains cannot be returned or refunded once shipped.

      Return Process:

      • Contact Us: Email [email protected] to initiate your return request.
      • Provide Details: Include your 5-digit order number and photos of all items you wish to return.
      • Approval Required: All returns must be approved by the manufacturer. Once approved, we will provide you with the return shipping address.
      • Refund Process: After the items are received and inspected, your refund will be issued to the original payment method.

      Cancellations:

      • Orders must be canceled within 24 hours to avoid a 3% merchant processing fee.
      • To cancel an order, please email [email protected] as soon as possible.
      • If the order has already shipped, the customer is responsible for return shipping costs and the 3% processing fee.

      Custom & Made-to-Order Products:
      Select products, including made-to-order and custom items, may incur a 25% restocking fee if the order has entered production but has not yet shipped.

      Warranty Policy

      • Defects: Carl's Place guarantees its kits to be free from defects in both material and workmanship at the date of purchase.
      • Coverage Limitations: The warranty does not cover parts damaged by use, modification, or normal wear and tear. Liability is limited to the original cost of the purchased kit.
      • Warranty Claims: For warranty claims, you should contact us at [email protected] with a detailed description of the problem and proof of purchase.

      It is recommended to inspect all items thoroughly upon delivery and contact us immediately if any issues are found.